Warpstock 98 attendee survey results - page 4 |
This survey was taken from a poll of the people attending the 1998 show. The results were compiled in November from the list
of 91 people responding. They are posted here with a great deal of gratitude to Esther Schindler who did all the work.
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Question 31: How satisfied were you with BMT Micro's handling of on-line/toll-free registration for advanced ticket sales? |
A- Very satisfied 56.98% B- Satisfied 26.74% C- Dissatisfied 05.81% D- Very dissatisfied 04.65% E- Not applicable; I paid at the door 05.81% |
Question 32: If very dissatisfied, why? |
But had a problem. Second registration did not complete as no registration code was received. Upon e-mail questioning about lack of response, immediate human response and manual registration done within minutes. Good recovery. For those who were early enough the check in badges and tickets should have been mailed to the home I sent in two registration applications and got verification of two registrations, however when we arrived at Warpstock only one badge and one registration was there. It turned out o.k. only because my badge was covered by POSSI and I was not charged for the second registration. Someone lost our registration - whether it was BMT or the committee, I don't know. We registered by mail. You ought to take this option into account in your analysis of this question. When I picked up the tickets I ordered on my Credit Card they all had the name of the card holder which needed to be corrected Wrong name appeared on badge, confirmation had correct registration name, but badge had the name on the credit card |
Question 33: How satisfied were you with the door ticket sales? |
A- Very satisfied 02.50% B- Satisfied 12.50% C- Dissatisfied 01.25% D- Very dissatisfied 01.25% E- Not applicable; I paid in advance 82.50% |
Question 34: If very dissatisfied, why? |
No accountability or audit trail |
Question 35: How satisfied were you with the exhibit hall, overall? |
A- Very satisfied 20.69% B- Satisfied 68.97% C- Dissatisfied 05.75% D- Very dissatisfied 01.15% E- Never visited the exhibit hall 03.45% |
Question 36: How many purchases did you make in the exhibit hall? |
A- 5 or more 41.67% B- 4 10.71% C- 3 15.48% D- 2 13.10% E- 1 07.14% F- None 11.90% |
Question 37: About how much money did you spend on Warpstock purchases? (US dollars) |
A- $1,000 or more 04.94% B- $500 - $1,000 08.64% C- $250 - $500 25.93% D- $100 - 250 35.80% E- $50 - 100 11.11% F- Less than $50 13.58% |
Question 38: How satisfied were you with the product demonstrations, overall? |
A- Very satisfied 27.38% B- Satisfied 54.76% C- Dissatisfied 00.00% D- Very dissatisfied 03.57% E- Didn't attend any demonstrations 14.29% |
Question 39: If very dissatisfied, why? |
All the good stuff happened while I wasn't looking. Felt sorry for BizWiz booth, seems that nothing went right for them Some vendors couldn't demonstrate product due to technical difficulties, couldn't attend vendor demo due to program conflicts of interest, vendor booths operate mainly during sessions and immediately shutdown thereafter reducing amount of time available to meet with vendors. Limited representation of OS/2 supported hardware/computer systems. The demonstration for Star Office 5.0 wasn't well prepared but perhaps that was partly due to having to move back and forth between the microphone and this computer hooked into the video projector. Here the hotel did a good job of responding to his need and getting an extension for the microphone so he could work at his PC while speaking to the crowd through the microphone. But by the time the microphone extension was in place, he was unable or wasn't prepared to do a demonstration. The same speaker also had trouble demonstrating the product in the exhibit hall. He couldn't get the mouse attached to his PC to work reliably (spent a lot of time banging the mouse on the table and swearing at it in German). Yet, I still purchased Star Office 5.0 from Indelible Blue (BTW, Indelible Blue could not get Internet access to process my order -- the network to handle Internet access didn't work). I have tried using Star Office 5.0 at home: installed it, tried to enter data via its spreadsheet, could not get it to work, and removed it from my PC. I probably don't understand their user paradigm and a better demo might have helped me. Another poor presentation was Richard Bryne's of SDK. I am very glad that he attended and so became aware of his product. But when I attended is product demo -- he had nothing to demo. I asked questions and liked the answers but it would have been nice to see even a buggy beta of the product. Since then I have been watching SDK's web site where they said they would have a version available for downloading the week after WarpStock. Three weeks later there is still nothing. I love the operating system and I appreciate any vendor willing to spend the time, money, and effort to support OS/2 -- but the stuff I described above makes one realize why we live in a Windows world. The only thing I was dissatisfied about was 1. that some of the presentations had to be canceled, and 2. that there weren't more IBM speakers. |
Question 40: The presentation sessions should have... |
A- More technical how-to 16.24% B- Less technical how-to 00.00% C- More information about IBM's strategies 11.44% D- Less information about IBM's strategies 00.00% E- More OS/2 architecture (under the hood) 13.65% F- Less OS/2 architecture (under the hood) 00.00% G- More "advocacy" sessions 04.43% H- Fewer "advocacy" sessions 03.32% I- More programming topics 11.44% J- Fewer programming topics 00.00% K- More business application topics 10.33% L- Fewer business application topics 00.37% M- More home user topics 15.50% N- Fewer home user topics 00.37% O- More "network computing" topics 09.23% P- Fewer "network computing" topics 01.11% Q- What other topic areas? Please specify: 02.58% Others: How to get help from IBM! Tips & Tricks, Optimizing Config.sys, more bar time Embedded systems Supported hardware/systems, soho topics, success stories/ideas, effective OS/2 computer upgrading Software Distribution (CID) Driver,FixPacks,Upgrades,Tricks & Tips |
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